Product security & support

Purpose of this page

This page describes our current approach to support and security updates for released software products from Neumann IT Solutions. The information for the relevant product and, for paid offerings, the contractual and service terms applicable at the time of purchase remain authoritative.

Development projects, internal pilot versions, reference projects and individually agreed solutions are not covered unless they are released for general availability or separate support terms have expressly been agreed.

Currently released products

LeakDef and BelegOne: Security-related fixes for these web-based services are deployed centrally as part of ongoing operations. Customers do not need to maintain a locally installed product version.

CN1 Discover: Support applies to the current compatible version offered through the Microsoft Store. Security-related updates are delivered through the designated update channel. Individual product support for Pro and Team is provided during an active subscription and under the applicable terms.

Free CN1 Tools: The current version offered through the Microsoft Store is the relevant version. Free availability does not create an entitlement to individual support or a guaranteed response time; mandatory statutory rights remain unaffected.

No public end-of-support date is currently announced for the products that are presently available.

Support periods and product lifecycle

Support periods are defined for each product based on the type of product, its intended use, expected period of use, technical environment and applicable legal requirements. Where a fixed support end date is required or planned, the month and year will be stated in the product information, at purchase or download, or in the associated documentation.

If an end-of-support date is announced, we will, where possible, also provide information about a supported successor version or suitable transition options. This page does not itself create an additional contractual entitlement to support.

Security updates and advisories

We maintain processes for receiving and assessing vulnerability reports for released products. Depending on the product, distribution channel and technical delivery model, necessary security corrections are implemented as a centrally deployed fix, a product update or a mitigation.

Resolving a security issue may require installation of the current compatible version. We publish information about relevant resolved vulnerabilities after a correction is available, unless disclosure would unreasonably increase the security risk. Information is provided through the relevant product page, product documentation or the security advisories section.

Contact and support hours

Product support: support@cn1.ch
Security reports: security@cn1.ch or Report a security issue

Regular support hours:
Monday, Tuesday, Thursday and Friday: 08:00–11:30 and 13:30–16:00
Wednesday: closed
Time zone: Europe/Zurich

Security reports may be submitted by email at any time. They are handled according to urgency and generally during the stated operating hours.