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Report a security issue

Vulnerability contact

If you have discovered a potential security vulnerability in a product, website or service from Neumann IT Solutions, please report it to security@cn1.ch.

This contact covers products and services developed or operated by Neumann IT Solutions. For general support requests, please use the support channel listed on the relevant product page.

Helpful information

To help us assess your report reliably, please include:

  • the affected product or service and its version or build, if known,
  • a description of the vulnerability and its potential impact,
  • clear steps to reproduce the issue,
  • relevant, sanitised logs or screenshots, and
  • a way to contact you for follow-up questions.

Please do not send passwords, access codes, private keys or unnecessary personal or customer data.

Responsible testing

Please avoid disrupting live services, causing data loss, social engineering, physical attacks, denial-of-service testing, or accessing data beyond what is necessary to demonstrate the issue. If you inadvertently encounter third-party or personal data, stop testing and notify us.

Please do not disclose a vulnerability publicly before we have investigated it and, where required, provided a fix or appropriate mitigation. Where possible, we will coordinate any later disclosure with the reporter.

How we handle reports

We acknowledge receipt, assess the report and, where usable contact details are provided, share material progress. Response and remediation times depend on severity, affected products and technical complexity.

This reporting process is not a bug bounty programme, and we cannot promise a reward.

Manufacturer

Neumann IT Solutions
Christian Neumann
Burghügelweg 1
9604 Lütisburg
Switzerland
Web: www.cn1.ch