Download file
Click “Download for Windows” and save the file CN1 Fernwartung.exe. After downloading, you will find the file in the download folder. If the download does not appear, open the download list with Ctrl+J.
Remote support
Direct support on your Windows PC
Only use CN1 Remote Support after direct coordination with Neumann IT Solutions. Access is granted using temporary credentials and ends when the program is closed.
Only start remote support after prior agreement.
Send your user ID and password exclusively to Neumann IT Solutions. Leave the Unattended Access option set to No.
Instructions
Remote support in five steps
Start file
Open the downloaded file. Confirm the Windows security prompt if it appears.
Select “Run”
In DWAgent, select “Run”. Do not use permanent installation.
“Unattended access” must remain set to “No”.
Share access details
Share the displayed user ID and password with Neumann IT Solutions. These details are valid only for this session.
End session
After completing remote support, click “Close” in DWAgent. This terminates the current connection and invalidates the temporary access details.
Security
Important instructions
Only start after coordination
Neumann IT Solutions will not unexpectedly ask you to start remote support. Only launch the application during an agreed support session.
No passing on to third parties
User ID and password may only be transmitted to Neumann IT Solutions.
Terminate access yourself
You can terminate the connection at any time by closing the DWAgent window.
Remote support is technically provided via DWService / DWAgent.